Most items purchased from our website may be exchanged or returned within 7 days from the date of receipt.
Products returned for exchange or refund must be unworn and unwashed, with all original tags attached, and in its original packaging. Returned products with any sign of being worn or washed are classified as unacceptable and will not be refunded.
For hygiene reasons, we do not accept exchange or return of used lingerie.
We would be responsible for the shipping charge incurred for products with quality-related issues. Customer would be responsible for the shipping charge incurred for products with other issues, such as color, sizing and preference.
When sending a return or exchange, it is recommended that you ship the items with UPS, USPS or FEDEX that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of the return goods.
Return items could be shipped to the designated address given by our customer service after the due verification process is completed.
Credits would be issued within 14 days of receipt of the item. Please include the original order number in the return parcel for us to expedite the process of issuing the credit.
Shipping and handling charges are not refundable. The shipping and handling charges are not refundable but we will not deduct any further cost for the return.
- Unwanted Returns: Unwanted product returns will be subject to a 20%
restocking fee and must have a Return Merchandise Authorization number (RMA#).
Merchandise must be in the unused condition only.